Shipping policy

Shipping Policy

Thank you for shopping at Floorsofa.co. This policy explains how we process and ship your order.

Processing Time

Orders are prepared and packed within 1–2 business days (excluding weekends and holidays) after we receive your order. You will receive an email with tracking details once your order has shipped.

If we experience a high volume of orders, preparation may take a few extra days. If there is a significant delay, we will contact you by email.

Shipping Rates and Delivery Estimates

Shipping is by UPS Express. Any shipping charge for your order is shown at checkout before you pay. Estimated transit time is 3–5 business days after your order has shipped. UPS does not deliver on some U.S. holidays; when that moves your date, the delivery estimate shows it.

Shipment Confirmation & Tracking

You will receive a shipment confirmation email containing your tracking number(s). Tracking information becomes active within 24–48 hours.

Customs, Duties and Taxes

U.S. orders: import duties and taxes are included in your price, so there is nothing extra to pay at delivery. If a carrier does bill you a duty or tax charge for a U.S. delivery, send us the receipt at info.floorsofa@gmail.com and we will reimburse it.

Other countries: customs duties, taxes and import fees imposed by the destination country are the customer's responsibility.

Damaged or Lost Packages

Please inspect your order when it arrives. If it arrives damaged, is missing parts, or is lost in transit, contact us at info.floorsofa@gmail.com as soon as possible with photos where relevant and we will work with the carrier and make it right. Please keep all packaging until the issue is resolved.

Incorrect Address / Failed Delivery

Please make sure your shipping address is correct. If a package is returned to us because of an incorrect or incomplete address, the cost of reshipping is charged to the customer.

Returns

Please see our Refund Policy for returns and refunds.

Contact Us

Questions about shipping? Email us at info.floorsofa@gmail.com.