Shipping policy

Shipping Policy

Thank you for visiting and shopping at Floorsofa.co. The following terms and conditions outline our shipping policy.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification once your order has shipped.

If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional time in transit for delivery. If there will be a significant delay, we will contact you via email.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery time:

Europe: 3–5 business days
USA / Canada: 3–5 business days
Rest of the world: 3–5 business days

Delivery delays can occasionally occur due to customs or carrier issues.

Shipment Confirmation & Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).
Tracking information will be active within 24–48 hours.

Customs, Duties and Taxes

Floorsofa.co is not responsible for any customs duties, taxes, or import fees applied to your order.
All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, etc.).

Damaged or Lost Packages

Floorsofa.co is not liable for any products damaged or lost during shipping.
If you received your order damaged, please contact the shipping carrier to file a claim.
Save all packaging materials and damaged goods before filing a claim.

Incorrect Address / Failed Delivery

Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If a package is returned due to an incorrect or incomplete address, the reshipping cost will be charged to the customer.

Returns Policy

Please refer to our Return Policy for more information on returning your order.

Contact Us

If you have any questions regarding shipping, contact us at:
📧 info.floorsofa@gmail.com

Call us
+90 501 035 84 73
Mail us
We will answer within 1 working day.
info.floorsofa@gmail.com
Our showroom
Located at Istanbul / Turkey

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Absolutely Stunning & True to Photos

The floor sofa is gorgeous! The material quality is top-notch, and it looks exactly as shown in the photos online. Even the cushions are perfectly firm. Customer care was great, making this a flawless purchase.

Thank you so much for this wonderful feedback! We're thrilled it lives up to the photos. Enjoy your beautiful sofa!

The New Centerpiece of My Living Room

This floor sofa is truly a work of art. The colors are vibrant and the craftsmanship is superb. It arrived vacuum-sealed, and I was shocked it all fit in the box, but it all opened up perfectly! All as shown in the photos, maybe even better in person.

What a beautiful compliment! It is an honor to have our work described as a 'piece of art.' Thank you for choosing us!

Love the Durability and Look

The material quality of the floor sofa seems built to last. Itâ€™s exactly as described and shown in the photos. Highly recommend for a stylish and comfy spot.

Thank you for highlighting the durability and style! We prioritize making our products long-lasting.

Exceptional Quality and Comfort

I am so pleased with this floor seating set! The foam is incredibly thick, which I love because it feels supportive and durable. It arrived quickly and the packaging was very secure. This set is a real beauty and an amazing addition to my home.

We are so glad to hear you are pleased! We aim for both durability and comfort. Thank you for your kind words!

Better Than Any High-Street Couch

The cushions are firm, the fabric is beautiful, and the overall feel is high-end. I'm so glad I got the filled option.

We're happy we hit that high-end feel for you! Thank you for your support and the great review.

Customer Service is 10/10!

I needed a custom size for a tricky corner, and the communication with the seller was excellent. They were responsive and super helpful. The finished product fits perfectly. The material quality is fantastic and it feels incredibly comfortable.

We are delighted the custom size fits perfectly! Thank you for the wonderful comments about our Customer Care. We truly appreciate it.

Truly Authentic and High Quality

This piece is authentic and high quality. Everyone who sees it asks where I got it. The attention to detail in the cushions is just beautiful.

We're thrilled that the authenticity and quality shine through! Thank you for spreading the good word!

Fits Our Nook Perfectly

Customizing the size was simple thanks to the helpful customer care. It fits exactly where we wanted it. The sofa is thick, comfortable, and the colors pop!

We are so happy it fits your space like a glove! Thank you for giving us the chance to create a custom piece for you.

Beyond My Expectations!

I was initially skeptical, but the quality of the floor sofa is beyond what I expected for the price. The customer care service was very friendly, and the delivery was fast. I would definitely order again!

We are delighted we were able to exceed your expectations! Thank you for trusting us with your purchase.

Perfectly Packaged and Delivered

Arrived in just a few days! The vacuum-sealed packaging was impressive and kept all the cushions perfectly safe. Great material quality.

Fantastic! We put a lot of care into our packaging to ensure safe delivery. Thank you!

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