Customer questions & answers

• Question:I've never shopped with you before. How do I know I can trust you, and that the sofa will look like the photos?Answer:Fair question. Floorsofa.co is run by ARASTA LLC, a company registered in Georgia, USA since 2021, and our family has been in the furniture business in Türkiye for nearly 70 years. We have over 700 customer reviews, many with photos of sets in real homes, so you can see exactly how it looks in real rooms: read the reviews. If you'd like, message us on WhatsApp and we'll send you real videos of the set you're interested in.By Floorsofa.co on October 21, 2026
• Question:I live in the U.S. Where does it ship from, how long does it take, and are shipping, customs and taxes included?Answer:Your set ships from our workshop in Istanbul, Türkiye, straight to your door by UPS Express. We prepare and pack it in 1–2 business days, and the estimated delivery date is shown on the product page before you order. Shipping, U.S. customs duties and taxes are all included in the price, so the price you see is the price you pay, with nothing extra due at your door.By Floorsofa.co on October 21, 2026
• Question:Are these comfortable for everyday use, like watching TV and lying down for a few hours? Will the foam go flat over time?Answer:Yes, they're made for everyday living: sitting, lounging, movie nights and naps. The cushions use high-density foam that gives you support while still feeling comfortable, and it's chosen to hold its shape with daily use. For everyday sitting and lying down we recommend our 8-inch cushions, which give the best balance of support and softness.By Floorsofa.co on October 21, 2026
• Question:I love the sets, but I'm hesitant to buy a sofa online without sitting on it. How can you make the decision easier?Answer:We completely understand. Order our Sample Box for $35 and feel the real fabrics and foam at home first. If you then order a sofa set of $850 or more, the full $35 is applied toward your order. Standard sets also come with our 30-day return window, so you can decide in your own space.By Floorsofa.co on October 21, 2026
• Question:What foam do you use, and how do I know the cushions will keep their shape in a couple of years?Answer:We use high-density foam selected for comfort, support and durability. Density is only part of it; the right balance of firmness and resilience is what keeps a cushion looking and feeling good over time. Tell us which set you're considering and we'll gladly share its exact specifications. And if anything ever arrives damaged, contact us and we'll make it right.By Floorsofa.co on October 21, 2026
• Question:I've seen similar floor sofas for less on other sites. What makes yours different?Answer:The biggest difference is that our price is the full price: shipping, U.S. customs duties and taxes are already included, so there are no surprise fees at delivery. On top of that you get high-density foam, removable and machine-washable covers, a free custom layout for your room, fast UPS Express shipping and a 30-day return window. We focus on lasting value, not just the lowest sticker price.By Floorsofa.co on October 21, 2026
• Question:My living room isn't a standard size. Can you make a custom L-shaped set for me, and does it cost extra?Answer:Yes, we can design the layout around your room. Send us your measurements on our custom order page and we'll send you a free 2D layout within 24 hours, together with the exact price for your approval before you order. The price depends on the size and number of pieces. Because custom pieces are made to your measurements, they can't be returned.By Floorsofa.co on October 21, 2026
• Question:I have kids and pets. Are the covers removable and machine washable?Answer:Yes. The covers zip off and are machine washable on a gentle cycle at 86°F (30°C), which makes everyday cleaning much easier. With kids and pets at home, we're also happy to help you choose a color and pattern that's practical for daily life.By Floorsofa.co on October 21, 2026
• Question:It's a big purchase. Can I pay in installments with Affirm or Shop Pay, and is my payment secure?Answer:Yes. At checkout you can choose Shop Pay Installments or Affirm to split your payment into monthly installments, subject to approval; the product page shows an example monthly amount. All payments go through Shopify's secure, encrypted checkout, and we never see your card details.By Floorsofa.co on October 21, 2026
• Question:Can I return it if it doesn't work for my space?Answer:Yes, you can request a return within 30 days after you receive your item. Contact us first at info.floorsofa@gmail.com and we'll send instructions. Return shipping is paid by the customer, and refunds go back to your original payment method within 10 business days after we approve the return. Custom-size and upgraded items can't be returned. Full details: Refund Policy.By Floorsofa.co on October 21, 2026
• Question:How many boxes will I receive, and is any assembly required?Answer:Sets are vacuum-packed with the foam inside: L-shape sets arrive in 2 boxes and U-shape sets in 3 boxes. No tools or assembly are needed. Just unpack the pieces, give the foam time to expand, and arrange the modules the way you like.By Floorsofa.co on October 21, 2026
• Question:The cushions look flat when I open the box. Is that normal?Answer:Yes, completely normal. The foam is vacuum-packed for shipping and returns to its full shape within 24 hours after you open the box.By Floorsofa.co on October 21, 2026
• Question:How can I contact you with more questions?Answer:Message us on WhatsApp at +90 501 035 84 73 or email info.floorsofa@gmail.com. We reply within 1 business day.By Floorsofa.co on October 21, 2026